Merci beaucoup pour votre commentaire positif! Je suis ravi que vous soyez satisfait de la qualité du produit. C’est un plaisir de vous servir et j’espère que vous reviendrez bientôt pour d’autres achats. Cordialement.

Dear Valued Customer, Thank you for taking the time to leave your feedback. I sincerely apologize for the miscommunication and the inconvenience caused regarding the unavailability of the blue color item you ordered. You are absolutely right that proper communication and ensuring customers receive what they order are crucial aspects of good customer service. We clearly dropped the ball by not informing you promptly about the stock issue. A discount on the next order, while appreciated, does not make up for this lapse in service. Please allow me to make this right by offering you a full refund for the undelivered blue item. I will also ensure our team is retrained on proactive communication protocols. Your satisfaction is my top priority. I hope you will give us another opportunity to serve you better in the future. Please feel free to reach out if you need any further assistance. Sincerely, Henry